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Terms & Conditions

CUSTOMER CARE

Here at Honey Graphics - Design and Branding, we’re all about small businesses & supporting one another. Which is why our design prices are lower your average.
We believe you should not have to spend an excessive amount for something captivating for your business

 

If you happen to come across any issues with any of our products please contact via email us within 7 calendar days of receiving your order, we will then be able to come up with a solution to ensure you are pleased with the final product and outcome.

Please email us at: honey.graphicdesign@outlook.com

 

PRIVACY & SAFETY

Your personal information is 100% protected, and is unable to be seen completely.
None of your personal data will ever be shared.
A third-party banking system is used to verify payment, as well as data or any contact made after your purchase is completed successfully.

 

Your privacy is of the highest importance to our business, and your peace of mind.

Payment Methods

PAYMENT METHODS 

- Credit / Debit Cards
- PAYPAL

- AFTERPAY

Website 

What you should know about our website packages.

Our websites are developed using the Squarespace Site platform, a user-friendly solution that empowers our clients to manage and modify their own websites at their convenience. However, it's crucial to note that we cannot be held responsible for any errors that may occur when clients independently manage their websites. For those who prefer, we offer the option of ongoing site maintenance through Honey Graphics. The decision is entirely yours. Please be aware that our pricing includes the setup of e-commerce sites. If you require a non e-commerce site (without a shop/store), we encourage you to request a quote, as the cost will be more economical. Please be aware that you will be responsible for monthly or annual charges associated with your website directly through SquareSpace. We encourage you to inquire about the current monthly plans so we can provide you with the necessary information, or you can find out for yourself here. We are happy to facilitate payment plans with your site development, but it's crucial to understand that our website development process is limited to a maximum of 2 to 3 weeks. Any additional modifications requested beyond this development period will incur additional charges. Please note that arranging a payment plan does not extend the development timeframe. This service is simply offered to provide a more convenient method for you to settle your account with us.

I'm here to assist you in enhancing and showcasing your brand effectively through website development. 
Our developement service includes:
 

  • Create your unique domain name

  • Integrate your booking system

  • Connect your social media accounts and email

  • Set up your online store, primed for e-commerce

  • Add products, complete with descriptions and variants

  • Customise your shipping options

  • Craft compelling copy and engaging storytelling

  • Design your home page and up to 5 additional pages (like Store, About Us, Products/Services)

  • Help generate buzz & HYPE for your website launch

  • Offer an option for ongoing site management services.

With our assistance, your site will be up and running, ready to engage customers and drive sales.

Booking Deposits
To secure your booking, a deposit is required. Either $150 or 50% of the total package cost, pending the package chosen and when your start date is. Please note that deposits are non-refundable and non-transferrable in the event of a cancellation.
 

Final Payment Terms

  • Final payments are due by Wednesday prior to your Monday booking date (all bookings begin on Mondays).

  • Balances must be finalised at least three business days before the start date. (We will advise you of all booking and due dates)

  • Late payments made after close of business (6:00 PM) will automatically incur a 5% late fee of the total invoice cost, unless you have reached out to us prior to your due date to discuss an alternative.

  • If your balance is not paid by Friday, 6:00 PM (the Friday prior to your starting date), your package will be terminated. This will result in the loss of your deposit, and your booking will be canceled.
    A new booking will need to be scheduled at full price. 
     

Important Note:
Your booking dates are tied to calendar schedules, and it’s essential that payments are made on time to allow us to begin work on your content and maintain our schedule.

Templates and Artwork Ownership

  • Ownership of Templates: All original artwork templates remain the property of Honey Graphics.

  • You may request copies of the graphics created for you; however, these will be provided as flat files .(jpgs) (and not the original working templates).
     

Client Contracts
A contract outlining the process will be sent to you prior to commencing work. This contract must be signed and returned before any work begins.

Missed Payments and Consequences
Failure to make timely payments for services may result in:

  • Missed content days.

  • Termination of your package.

  • Possible referral to third-party debt collection agencies in cases of significant payment delays.
     

Questions or Concerns?
We are always happy to discuss any concerns or clarify policies. Please don’t hesitate to reach out at any time—we’re here to help!

What you should know about our website packages.

Social Media 
Management 

Late Fees

Outstanding balance payment policy.

This policy outlines the expectations and procedures regarding the settlement of outstanding balances to ensure timely payments and maintain a transparent financial relationship, particularly with our ‘Social Media Management’ clients.

 

Clients are required to settle their outstanding balances by the specified due dates communicated on issue of their invoices, we ensure we send reminders out regularly to keep clients up to date. To facilitate financial planning and compliance with our terms and conditions, it is imperative that payments are made in a timely manner. Remember, you are supporting a small independent business, it is appreciated that you organise your balances on time or reach out to us before their due dates if you need assistance.

 

All clients must ensure that their balances are paid by the advised due dates stated in their invoices.

Any outstanding balance not settled by the close of business on the due date will incur a 5% overdue fee calculated on the total invoice amount.

The overdue fee will be applied weekly for each week that the balance remains unpaid until the full amount is settled.

 

We understand that questions or concerns may arise regarding this policy. Clients are encouraged to reach out for assistance or clarification.

 

This policy is in effect as part of our commitment to maintaining a professional and efficient financial process. Compliance with these terms helps us serve you better and ensure smooth operations for all parties involved. Thank you for your cooperation.

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